Our Privacy Policy


THIS PRIVACY POLICY APPLIES TO RESIDENTS OF OR USERS WHO ACCESS OUR SERVICE FROM OUTSIDE OF KOREA. IF YOU ARE A RESIDENT OF, OR ACCESS OUR SERVICE FROM WITHIN KOREA, PLEASE REFER TO OUR PRIVACY POLICY LOCATED LUPLE KOREAN PRIVACY LINK



Our website is not intended for children under 16 years of age. No one under age 16 may provide any personal information to or on our Website (as defined below). This privacy policy (“Privacy Policy”) governs the collection, processing and use of your personal information, when you visit and/or interact with our Website or services (as defined below). Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website or services.


This privacy policy applies to the websites olly.luple.co.kr , www.luple.co.kr , and/or other LUPLE websites and mobile application service, (each including any subpages) (“Website”) and services (“Service(s)”), which are operated or provided by LUPLE Inc. B306, 47, Maeheon-ro 8-gil, Seocho-gu, Seoul, Republic of Korea(“LUPLE” or “we”). Other websites connected directly or indirectly with our website, e.g., by hyperlinks, do not fall within the scope of Privacy Policy, whether or not they are operated by LUPLE, an affiliated group company or partner.


By accessing or using this website, you agree to this Privacy Policy. This Privacy Policy may change from time to time (see Changes to Our Privacy Policy below). Your continued use of this website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.



1. Collection, Processing and Use of Your Personal Information


1.1 Anonymous Usage of Our Website and Service


You are welcome to visit our Website while remaining anonymous and without revealing any of your personal information. However, when you first visit our Website and use the service, we will ask for your approval to place cookies on your device and to track your usage behavior. This helps us to better understand how customers use our website and the service and to improve our website offering and services, which includes providing you with a more personalized website and service experience and targeted offers. In case you have registered for our newsletter, we will use such website and service usage information also to provide you with more personalized communications reflecting your specific interests and preferences. Please refer to Section 2 below for a detailed description of the cookies and website, service analysis tools we use for this purpose and your rights to change your choices.

If you do not agree with the above practices and wish to remain fully anonymous, you can indicate not to provide your approval, or withdraw your approval with effect for the future, by using the opt-out mechanisms available (see Section 2 below). In this case, we will only collect certain anonymous information which do not directly relate to your person. For example, we may collect the number of visitors to our Website and service, browsing patterns and areas of interest. We analyze this information to understand how customers use our website, service, and to assess trends, statistics and customers’ needs, which help us to improve our website and to better serve customers.

Other than as indicated above, we will only collect your personal information if you voluntarily decide to share such information with us, such as by sending an enquiry (via our contact) or requesting a specific service. Unless you have provided your explicit approval, and unless indicated otherwise in this Privacy Policy, we will use the personal information that you have shared with us only as necessary for enabling your use of our Website, including handling your requests and providing the requested services. Apart from that, we may use any personal information we receive only in anonymized form (i.e., in a non-personally identifiable form which does not allow for any conclusions as to your identity) for statistical purposes and for internal evaluation how to improve our products and services. Your information will not be processed for other purposes or beyond the scope of this Privacy Policy, except where expressly permitted or required by applicable law.



1.2 Users with Accounts


If you create an account in our service, we require some basic information at the time of account creation. You will be asked to submit a valid email address, your name and create your own password. We will only use this information for managing your account, statistical analysis, and providing customer service.



1.3 Using “Contact”


We also collect personal information, which you voluntarily disclose when you contact through the form on our Website, for example, if you send us an enquiry or file a specific request with our customer service and support. Unless indicated otherwise in this Privacy Policy, your information will not be used without your approval other than to handle your request/ enquiry, e.g., to provide you with the service information you asked for, and not be used for any other purpose, unless expressly permitted or required by applicable law.



1.4 Children Under the Age of 16


We do not knowingly collect personal data from children under 16. If you are under 16, DO NOT use or provide any information on this Website or through any of its features, register on the Website, use any of the interactive or public comment features of this Website, or otherwise provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal data from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us immediately at the contact details provided in index 9 of this Privacy Policy.



1.5 Information May Be Processed and Stored Outside Your Country


Please note that we are a company operating in Korea and therefore personal information and other content and communication on the services are likely to be transmitted through, processed in, and stored on database servers located outside of the country in which you reside. The protections afforded by the data privacy laws of such country (including Korea) may be less favorable than those of your own country. If you use the Website or services, you will be deemed to have agreed that the collection, use, transfer, and other handling of Information are governed by the laws of Korea, among others.



2. Cookies


2.1 Essential Cookies


Cookies are small text files that our Website and service asks to place on your computer or other internet enabled devices, such as tablets or smartphones. If your browser is set to accept cookies, then your browser adds the text in a small file.

Except as indicated otherwise in this Privacy Policy, the cookies used by us are essential for the functioning and performance of our Website and service, such as by making our Website work more efficiently and facilitating your use of the functionalities and services provided; these functionalities and/or performance cookies will be deleted from your device once your browser-session has ended (session cookies). We will not use the information stored in essential cookies for any other purpose than as strictly necessary to provide you with the services and functionalities requested.



2.2 Cookie Approval & Personalized Tracking


When you access our Website or service, we will ask for your approval to place additional cookies on your device by displaying a cookie banner ("Cookie Approval"). These cookies will not be strictly necessary for the functioning and performance of our Website but will help us to collect some of your personal data relating to your website usage behavior in order to improve our website offering and services and/or to provide you with more personalized information and services, including targeted offers.

The cookie banner informs you about the main purposes of the additional cookies and provides you with information about your choices and where you may access further information. Your continued use of our Website after having been displayed with the cookie banner will signify your approval to the described practices.

We explain the categories of non-essential cookies and other tracking technologies that may be placed on your device and their respective purposes in the context of the different services further below. At all times, you have the right to withdraw your Cookie Approval and individually opt-out from the placement of cookies and any collection of your information for the different purposes at any time with effect for the future, as further explained in the below.



2.3 Other Tracking Technologies


We may also use other tracking technologies, such as pixels and web beacons in order to provide a better service. These technologies usually work in conjunction with cookies.



2.4 Managing Your Cookie Settings


Most browsers are initially set to accept cookies. If you prefer, you can change your settings to generally refuse cookies, to delete cookies that have already been placed on your device, or to warn you before a cookie is placed. Please refer to your browser instructions or to  www.aboutcookies.org  or  www.allaboutcookies.org  to learn more about how to adjust or modify your browser settings.

If you choose not to accept cookies, this may impair the usability of the Website and you may not be able to take advantage of some of our features and services offered.

If you use different devices to access our Website (e.g., smartphone, tablet, computer, etc.) you will need to ensure that each browser on each device is adjusted to reflect your cookie preferences.



2.5 Use of Google Analytics


This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help us analyze how users use our Website, including the number of visitors to our Website, the websites our visitors have come from, and the pages they visit. This information is used by us to improve our website offer and services. As a rule, any information generated by the cookie about your use of our Website will be transmitted to and stored by Google on servers in the United States.

Google will use this information as our commissioned data processor to help us evaluate the use of our Website, to compile reports on website activity and to provide other statistical and analytical services relating to usage of our Website. The IP address transmitted by your browser within the framework of Google Analytics will not be associated with any other data held by Google.

You may prevent the collection of data generated by the cookie about your use of this website (including your IP address) and opt-out of being tracked by Google Analytics across all websites by downloading and installing a browser-plugin which is available from Google Analytics Opt-out Browser Add-on page.


For an overview of privacy at Google, please click here.



2.6 Use of Google Analytics Advertising Features


Depending on the pages you visit on our Website, we may further use certain Google Analytics Display Advertising features, such as demographics and interest reporting and remarketing features.

To enable these features, a third-party DoubleClick Cookie will be placed on your device by Google (when you visit certain pages of our website or websites from other publishers that have implemented advertising features based on the DoubleClick Cookie).

The DoubleClick Cookie stores information about your use of our Website (and eventually other websites visited in the Google advertising network), including the sites visited, ad views, page views, user interaction data, browser information, IP-address, a cookie ID, and your search history. Google will not link your name or other personally identifiable information to your DoubleClick cookie without your prior approval.

We use Google Analytics to analyze the data stored in the DoubleClick Cookie in order to obtain statistical reports on our user's demographics (age, gender) and interests. These reports help us to better understand our users and to improve our website and services.

In addition, we use Google Analytics' remarketing features to run advertising campaigns (including Google AdWords) to users of our Website. Based on their prior visits to our website (and their interests expressed during those previous sessions), these users will be delivered relevant targeted advertising when they browse other sites in the Internet within the Google Display Network. We may also use the Google Analytics Advertising features to help us measure the effectiveness of advertising campaigns.

Please further note that the DoubleClick Cookie also enables Google and other third-party vendors to serve targeted advertising (based on your prior visits to our website and/or other sites on the Internet). These ads may be shown on websites of Google and/or other publishers participating in the Google advertising network.

You can manage your preferences and opt-out of Google's interest-based ads in your  Google Ads Setting . In this case, the unique cookie ID of the DoubleClick-Cookie is overwritten and cannot be associated with a particular browser. Please note that a new DoubleClick-Cookie might be placed if you delete all cookies from your device and you may have to renew you opt-out settings.

If you would like to permanently deactivate the DoubleClick-Cookie please download and install the browser-plugin which is available here.

For an overview of privacy at Google, please click  here.



2.7 Other Third-Party Cookies


Some content or applications, including advertisements, on the website may be served by unaffiliated third parties. These may place cookies on your device for their own purposes. We do not control these third parties' tracking technologies or how they may be used.

You may prevent the placement of and tracking by such third-party cookies by adjusting or modifying your browser settings accordingly. For further information please refer to your browser instructions.



2.7.1 YouTube


This Website also embeds videos provided by YouTube LLC (“YouTube”). Using YouTube’s offering requires a connection to be established to YouTube’s servers in the US. During this process, certain information is transmitted to YouTube. For all YouTube videos embedded in our website we have enabled the Privacy-enhanced mode offered by YouTube. This means that YouTube stores information about a visitor to our website only if he or she chooses to play an embedded video. LUPLE does not control the collection, storage and use of any of your information by YouTube and does not have access to any information collected. You should read YouTube’s Privacy Policy carefully before you use any YouTube features.

Further information about how your data are collected and used by YouTube and your rights in relation to this can be found in YouTube's privacy policy at www.youtube.com.



3. Accessing and Correcting Your Information


You (or your parent or legal guardian if you are under the applicable legal age) may review or change your personal information at any time, and you may also request access to, correct or delete any personal information that you have provided to us, or withdraw your consent to LUPLE’s collection and use of your personal information or to unregister from the services.However, we may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.



4. Use and Disclosure of your Personal Data


4.1 Use of Your Information


We use the information we collect about you in order to make your experience with us more enjoyable. In addition to the purposes set out in index 1 above, our use of your information includes the following general purposes:

(1) To manage our Website: We use your information for administrative purposes, for example, to detect identity fraud and other unauthorized activity, to respond to inquiries, and to provide notices to you.

(2) To provide you with our service and products: We use your information to provide you with our service and products, for example, to deliver products or services, to process payment, to collect monies due, to respond or otherwise communicate with you regarding our service and products. We may also use your information to perform market analysis or improve our Service to aid us in serving you better.

(3) To send you useful information: We use personal information for marketing purposes, for example, to inform you of our new products or upcoming events and to send other marketing materials that may be of your interest.



4.2 Disclosure to Third Parties


We are not in the business of selling or renting information. We do not share information about you with other people or non-affiliated companies except to provide you with our service, or under the following circumstances:

(1) For legal reasons: We may share your information for legal reasons, for example, to respond to a subpoena or similar investigative demand, a court order, or a request for cooperation from a law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such case, we will use our best efforts to notify you in advance to the extent possible.

(2) With your consent: We may share your information with your prior consent.



5. How Long We Keep Your Information


Our policy is to discard your information promptly once the purpose of collection and use of your information has been fulfilled. However, we may retain certain information even after the purpose has been fulfilled for a certain period before discarding it as follows:


Information being retained How long it will be retained The law that requires us to retain it
IP address, cookie, date and time of visit, service usage and termination records, Mobile device information 3 months Protection of Communications Secrets Act
Records on marks & advertisements 6 months Act on the Consumer Protection in the Electronic Commerce Transactions, etc.
Records on customer complaints and resolution of disputes 3 years Act on the Consumer Protection in the Electronic Commerce Transactions, etc.


6. Data Security


We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk.



7. Destruction of Personal Information


As noted above, LUPLE will destroy the personal information without delay when the personal information becomes unnecessary, such as the elapse of the personal information retention period and achievement of the processing purpose.



7.1 Destruction Procedure


After fulfilling the purpose of collection and use of your personal information to which you have consented, your personal information will be moved to a separate DB (a filing cabinet in case of paper records) and retained for a certain period of time stipulated under the applicable laws and regulations before being discarded. Personal information that has been transferred to the separate DB will not be used for any other purposes other than those held by law unless otherwise provided by law.



7.2 Destruction Method


- Electronic file : discarded in an irreversible manner using technical methods

- Paper output : either shredded or incinerated



8. Changes to This Privacy Policy


We reserve the right to make changes to this Privacy Policy at any time with effect for the future. The date the privacy policy was last revised is identified at the top of the page. The current version of this Privacy Policy will be made available on the website and the service. While we do not intend to make changes to this policy very often, it is always a good idea to double check our most current policy statement when you visit us to be sure that you have read and agree with what information we collect, how we use it and under what circumstances we disclose it. We’ve also included a page that compares the current policy to the previous version to make it as easy as possible to see what has changed.



9. Contact Information


- Personal Information Protection Director


   Name : Yongduck Kim

   Title : CEO


- Contact


   Phone : +82-1588-0952

   E-mail : info@luple.co.kr


You may notify the person in charge of personal information management of any complaints related to the privacy of your information by using the LIPLE service. We will respond promptly to the users' complaints.